Shipping Policy

Freight Terms

Freight is prepaid for small package shipments greater than $495.00, and truck shipments greater than $1100.00 in the continental United States.
Freight prepaid terms do not apply to special orders or direct shipments.
Certain additional fees for truck shipments are not covered under the prepaid terms (lift-gate, residential delivery, non-network carriers, etc.). These fees will either be billed at time of order, or after delivery.
We use FedEx or UPS for cartons/items weighing 70 lbs. or less
Special orders are not returnable for credit.

Freight Shipments Damage and Loss

Please be aware that freight delivery shipments often encounter rough handling resulting in damage or loss. In order to hold the freight companies accountable, the shipment must be thoroughly inspected before signing the delivery document. This includes inspecting for concealed damage.
Whether the shipment will be received by you, a colleague, a family member or a customer it must be inspected.
If the receiver of the shipment has a waiver with the LTL carrier for "No signature required", this authorization relieves both DJV Merchandise and the carrier from any responsibility.
Damaged shipments must be refused or notated on the delivery document.